Terms and Conditions

Terms and Conditions

Doreviay™ Terms and Conditions

The Terms Behind Your Doreviay™ Experience.

These Terms and Conditions explain the general rules that apply when you access doreviay.com, browse our products, place an order, use our services, or contact Doreviay™ customer support.

01

Shipping Policy

Information about order processing, tracking, delivery, shipping addresses, delays, customs, and delivery support.

02

Return & Refund Policy

Information about return requests, damaged products, refunds, cancellations, and return-related support.

03

Privacy Policy

Information about how personal information may be collected, used, disclosed, retained, and protected.

04

Payment & Security

Information about checkout, payment authorization, order totals, transaction security, and refunds.

Agreement

Please Review These Terms Carefully.

About These Terms

Doreviay™ is owned and operated by Orca Cosmetics Biotechnology (Shenzhen) Co., Ltd.

By accessing doreviay.com, browsing the store, submitting information, placing an order, or otherwise using the website, you agree that these Terms and Conditions may apply to your use of the store and related services.

If you do not agree with these Terms, you should discontinue use of the website.

Nothing in these Terms is intended to remove consumer rights or protections that cannot lawfully be excluded or limited.

Store Terms

Terms for Using and Shopping With Doreviay™.

These sections explain the general terms that apply to website use, products, orders, payment, shipping, returns, privacy, intellectual property, and related matters.

01

Eligibility & Use of Store

You may use doreviay.com only for lawful purposes and in accordance with these Terms and applicable law.

By using the store, you represent that you have the legal capacity required to enter into transactions or that you are using the store with appropriate authorization where required.

02

Products & Availability

Doreviay™ may offer beauty, personal-care, cosmetic, lifestyle, or related products through the online store.

Product availability may change without notice, and certain products, options, quantities, or variations may become unavailable.

03

Product Information

We aim to provide clear and useful product information, including descriptions, images, quantity, size, intended use, ingredients where applicable, and other relevant information.

Minor differences in appearance may result from photography, lighting, screen settings, packaging updates, manufacturing tolerances, or similar factors.

04

Product Selection & Suitability

Customers are responsible for reviewing product information and selecting products appropriate for their intended use.

Where relevant, review ingredients, product directions, warnings, sensitivities, quantity, size, and other product-specific information before use.

05

Product Use & Safety

Products should be used in accordance with the applicable product instructions, warnings, storage guidance, and intended use.

Do not use a product that appears damaged, contaminated, tampered with, or otherwise unsuitable for use.

06

Orders

Submission of an order does not necessarily mean the order has been accepted or fulfilled.

Orders may be subject to product availability, payment authorization, verification, fraud-prevention procedures, and other reasonable operational checks.

07

Prices, Taxes & Payment

Prices and applicable charges are presented through the store or checkout process.

Before completing payment, review the displayed product charges, discounts, shipping charges, taxes where applicable, and final order total.

08

Promotions & Discount Codes

Promotions, discount codes, special offers, or other incentives may be subject to eligibility requirements, exclusions, product restrictions, expiration periods, usage limits, or other stated conditions.

09

Order Processing & Shipping

Orders may require processing before shipment, including payment review, inventory confirmation, product preparation, packaging, and transfer to the applicable logistics provider.

Shipping and delivery information is further described in our Shipping Policy.

10

Shipping Address & Customer Information

Customers are responsible for providing complete and accurate recipient, shipping, billing, email, telephone, and other requested information when placing an order.

11

Order Changes & Cancellation

If you wish to request an order change or cancellation, contact customer support as soon as possible.

We cannot guarantee that an order can be changed or cancelled after processing, packing, fulfillment, or shipment has begun.

12

Returns & Refunds

Return and refund requests are subject to our Return & Refund Policy and applicable law.

Please contact customer support before shipping any product back and follow the applicable return instructions provided for your request.

13

Damaged, Defective, Incorrect or Missing Items

If an order arrives damaged, appears defective, contains an incorrect item, or appears incomplete, contact customer support with your order number and a clear description of the issue.

Relevant photographs may be requested where they help document the concern.

14

Privacy & Personal Information

Personal information provided through the store may be handled as described in our Privacy Policy and in accordance with applicable privacy and data-protection requirements.

15

Reviews, Messages & Submitted Content

If you submit reviews, feedback, photographs, messages, or other content through features made available by the store, you are responsible for ensuring that you have the right to provide that content.

Submitted content must not be unlawful, deceptive, abusive, defamatory, malicious, infringing, or otherwise violate the rights of another person.

16

Prohibited Use

You must not use doreviay.com for fraudulent, unlawful, abusive, deceptive, malicious, or unauthorized purposes.

You must not attempt to interfere with store operations, bypass security controls, introduce malicious software, access restricted information, or misuse website functionality.

17

Intellectual Property

The Doreviay™ name, branding, website design, graphics, photographs, product presentation, written content, and other store materials may be protected by intellectual-property rights.

Except where permitted by law or expressly authorized, protected content may not be reproduced, modified, distributed, or commercially exploited without permission.

18

Third-Party Services & Links

Our store may use or link to third-party services, including payment providers, ecommerce infrastructure, logistics providers, analytics tools, social platforms, or external websites.

Independent third parties may operate under their own terms, policies, and privacy practices.

19

Website Availability

We aim to maintain a reliable online store, but we do not guarantee uninterrupted, error-free, or continuous website availability.

Website features may be modified, maintained, suspended, or restricted where reasonably necessary for technical, operational, security, legal, or business reasons.

20

Disclaimer of Warranties

To the extent permitted by applicable law, doreviay.com and related store services are provided on an “as available” basis.

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer protection that cannot lawfully be excluded or restricted.

21

Limitation of Liability

To the maximum extent permitted by applicable law, Doreviay™ and its operator will not be liable for losses that may lawfully be excluded or limited in the circumstances.

Nothing in these Terms limits liability where doing so would be unlawful or removes mandatory consumer rights or remedies.

22

Indemnification

To the extent permitted by applicable law, users may be responsible for losses, claims, costs, or liabilities resulting from their unlawful use of the website, violation of these Terms, or infringement of another person’s rights.

23

Applicable Law

These Terms will be interpreted in accordance with applicable law.

Mandatory consumer protections that apply based on your place of residence continue to apply where required.

24

Severability

If any provision of these Terms is found invalid or unenforceable, that provision may be limited or separated to the extent necessary while the remaining provisions continue to apply where permitted by law.

25

Changes to These Terms

We may update these Terms from time to time to reflect changes to the website, products, services, business practices, legal requirements, security practices, or other operational considerations.

Updated Terms may be published through doreviay.com.

26

Contact & Support

If you have questions about these Terms, a Doreviay™ product, an order, payment, shipping, returns, or another store-related matter, contact our customer support team using the information provided below.

Product Use

Check the Details Before Using Your Product.

Product pages, packaging, labels, and accompanying materials may contain information that is important for proper selection, handling, storage, and use.

01

Product Information

Review the applicable description, intended use, quantity, size, and other relevant product details.

02

Ingredients & Sensitivities

Where relevant, review ingredient information and consider known allergies, sensitivities, or other personal concerns.

03

Condition & Packaging

Do not use products that appear damaged, contaminated, tampered with, or otherwise unsuitable for use.

04

Usage Instructions

Follow applicable product instructions, warnings, storage directions, and intended-use information.

Before Checkout

Review Your Order Before Payment.

Checking a few important details before completing checkout can help prevent common product, delivery, and payment issues.

01

Product & Selection

Confirm the correct product, option, size, variation, or other selection where applicable.

02

Quantity

Make sure the quantity in your cart matches the amount you intend to purchase.

03

Shipping Information

Review the recipient name, complete shipping address, postal code, and contact information.

04

Final Order Total

Review product charges, discounts, shipping, taxes where applicable, and the final amount before payment.

Consumer Rights

These Terms Do Not Replace Mandatory Legal Rights.

Depending on where you live, consumer-protection or ecommerce laws may provide rights and remedies that cannot be excluded, restricted, or modified by contract.

These Terms should be read together with those mandatory protections.

Important Principles
01

Mandatory consumer rights continue to apply where required by applicable law.

02

Contractual provisions are not intended to remove rights that cannot lawfully be excluded or restricted.

03

Additional protections may apply depending on your place of residence and applicable law.

Customer Support

Questions About These Terms?

Contact Doreviay™ customer support if you have questions about these Terms, a product, an existing order, payment, shipping, returns, or another store-related matter.

Service Hours 8:00 AM – 10:00 PM

Contacting us about an order?

Include your order number and a clear description of the question or concern so our support team can identify the relevant purchase more efficiently.

Official Business Details

Business Information

Official company, registration, website, and customer support information for Doreviay™.

Brand
Doreviay™
Legal Company Name
Orca Cosmetics Biotechnology (Shenzhen) Co., Ltd.
Legal Representative
Dong Haichen
Official Website
Customer Support Email
Customer Service Phone
Customer Service Hours
8:00 AM – 10:00 PM China Standard Time (UTC+8)
Unified Social Credit Code
91440300MAEG494GXJ
Registered Business Address
Unit 3-1, No. 5010 Pingshan Avenue, Heping Community, Pingshan Subdistrict, Pingshan District, Shenzhen City