Order Processing

Orders may require processing before shipment. Processing may include payment review, inventory confirmation, product preparation, packaging, order verification, and transfer to the applicable logistics provider.

Processing requirements may vary depending on the order, product availability, operational conditions, public holidays, and other factors.

Shipping Destinations

Shipping availability may vary by country, region, postal area, product, logistics provider, or other operational requirements.

If delivery is not available to a particular destination, the store or checkout process may limit or prevent completion of the applicable order.

Estimated Delivery Times

Delivery estimates may depend on destination, shipping method, logistics provider, customs procedures, local delivery conditions, holidays, weather, transportation networks, and other factors.

Unless expressly stated otherwise, estimated delivery times are estimates and should not be treated as guaranteed delivery dates.

Shipping Confirmation & Tracking

Where tracking is available, shipment or tracking information may be provided after the order enters the shipping process.

Tracking information may not become active immediately after a shipping label is created. Updates may require time after the shipment is transferred to or scanned by the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate recipient name, shipping address, postal code, contact information, apartment or unit number where applicable, and other delivery details requested during checkout.

If you discover an address error after placing your order, contact customer support as soon as possible. We cannot guarantee that changes can be made once processing, fulfillment, or shipment has begun.

Multiple & Split Shipments

In some circumstances, products from the same order may be shipped separately because of inventory location, product availability, packaging requirements, logistics arrangements, or other operational factors.

Where applicable, separate packages may have separate tracking information.

Delivery Delays

Delays may occur because of carrier operations, customs, weather, transportation disruption, public holidays, high shipping volume, local delivery conditions, incorrect address information, or circumstances outside our reasonable control.

Tracking information, where available, may provide the most recent carrier update for a shipment.

Tracking Shows Delivered

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, mailbox, reception or mailroom, household members, neighbors where appropriate, and any carrier delivery notes.

You may also contact the applicable carrier for additional delivery information where available. If the shipment still cannot be located, contact Doreviay™ customer support with your order number and tracking details.

Failed or Returned Delivery

A package may be returned or delivery may fail because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal of delivery, customs issues, unclaimed packages, or other carrier-related circumstances.

If a shipment is returned, contact customer support so the available next steps can be reviewed based on the circumstances of the order.

Customs, Duties & Taxes

International or cross-border shipments may be subject to customs processing, import duties, taxes, brokerage fees, or other charges imposed by local authorities or service providers.

Responsibility for such charges may depend on destination, local law, shipping arrangements, and the information presented during checkout.

Customs procedures may also affect delivery timing.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains an incorrect product, or appears incomplete, contact Doreviay™ customer support and provide your order number and a clear description of the issue.

Where useful, please include photographs of the product, packaging, shipping label, included items, or visible damage.

Keep the applicable product and packaging while the concern is being reviewed.

Shipping Support

If you have a question about order processing, tracking, delivery, customs, damaged products, incorrect items, missing items, or another shipping-related concern, contact Doreviay™ customer support using the information below.

Include your order number and relevant tracking details where available.