Return Requests

If you would like to request a return, contact Doreviay™ customer support and provide your order number, the relevant product, and a clear explanation of the reason for your request.

We may request additional information where reasonably necessary to review the order and determine the appropriate next steps.

Return Eligibility

Return eligibility may depend on the product, its condition, packaging, whether it has been opened or used, the circumstances of the purchase, hygiene or safety considerations, and applicable law.

Some items may not be eligible for return where restrictions are permitted by applicable law. Mandatory consumer rights remain unaffected.

Personal-Care Products & Product Condition

For beauty, cosmetic, personal-care, or similar products, product condition and hygiene considerations may be relevant when evaluating a return request.

Where possible, keep the product, original packaging, seals, labels, included components, accessories, instructions, and other materials together until your request has been reviewed.

How to Request a Return

Contact customer support at service@doreviay.com and include the relevant order information.

Do not ship a product before receiving instructions. If a return is accepted, our support team will provide the applicable next steps.

Return Destination

The appropriate return destination may depend on the product, order, logistics arrangements, and circumstances of the request.

Do not automatically return products to the registered business address shown on this website.

Use only the return address or return method provided by Doreviay™ customer support for your approved request.

Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return, the circumstances of the order, applicable store terms, and mandatory consumer rights.

If your return request is accepted, the applicable shipping instructions and any relevant cost responsibility can be explained by customer support.

Damaged, Incorrect or Incomplete Items

If a product arrives damaged, appears defective, differs from the product ordered, or an order appears incomplete, contact us as soon as reasonably possible with your order number and a description of the issue.

Where helpful, provide clear photographs of the product, packaging, shipping label, included materials, or visible damage.

Please keep the applicable items and packaging while the issue is being reviewed.

Inspection of Returned Products

Where a physical return is required, returned products may be reviewed after they are received to confirm the product, condition, packaging, included materials, and other relevant circumstances.

The outcome of that review may affect the applicable refund or other resolution, subject to mandatory legal rights.

Refund Processing

If a refund is approved, it will generally be processed using an appropriate method associated with the original transaction where available.

After a refund has been initiated, the time required for the funds to appear may depend on the payment provider, card issuer, financial institution, payment method, and related processing systems.

Late or Missing Refunds

If you have been informed that a refund was processed but it has not yet appeared, first allow for the normal processing time of your payment provider or financial institution.

You may also contact your bank, card issuer, or payment provider for additional transaction information where appropriate.

If you still need assistance, contact Doreviay™ customer support with your order information.

Order Cancellation

If you would like to request cancellation of an order, contact customer support as soon as possible.

We cannot guarantee that an order can be cancelled after processing, fulfillment, packing, or shipment has begun.

If an order can no longer be cancelled, other options may be reviewed according to the circumstances of the order, this policy, and applicable law.

Return & Refund Support

If you have a question about a return request, damaged product, incorrect item, missing item, refund, cancellation, or another order-related concern, contact Doreviay™ customer support.

Include your order number and a clear description of the matter so the relevant information can be reviewed more efficiently.