Email Support
A convenient option for product questions, order details, shipping concerns, returns, or situations where you need to provide additional information.
service@doreviay.comContact Us
Contact Us
Doreviay™ Customer Support
We’re Here to Help.
Whether you have a question about a Doreviay™ product, need help with an existing order, or want more information about shipping, returns, payment, or your shopping experience, our customer support team is available to assist you.
Phone Support
Contact our customer support team directly for assistance with questions related to the Doreviay™ online store.
+86 13877653433Service Hours
Our customer support team is available throughout the day to assist with store and order-related inquiries.
8:00 AM – 10:00 PMExisting Orders
Contacting Us About an Order?
Providing a few key details when you contact us can help our support team understand your request more clearly and identify the order you are asking about.
Please Include:
01
Your order number, if available.
02
The name and email address used when placing the order.
03
The product related to your question.
04
A clear description of the issue or assistance you need.
05
Clear photos or relevant details if the item arrived damaged, incorrect, incomplete, or appears to have another product-related issue.
Order Support
Tell Us What Happened.
The more clearly you describe the situation, the easier it is for our support team to review your request and provide relevant next steps.
Product Concern
Contact us if an item appears damaged, defective, incomplete, different from what you ordered, or if you have a question about the product you received.
Shipping Concern
Reach out if you need help understanding tracking information, a delivery appears delayed, or your shipment shows an unexpected delivery status.
Order Information
We can assist with questions about order details, product selections, quantities, shipping information, payment questions, or other purchase-related concerns.
Before Returning an Item
Contact Us Before Sending Anything Back.
If you are considering a return, please review the Doreviay™ Return & Refund Policy and contact our customer support team before shipping the product.
Please do not assume that the registered business address shown on this website is the return destination unless our support team specifically instructs you to use it.
A Simple Process
01
Review the Policy
Check the current Return & Refund Policy for applicable conditions and information.
02
Contact Support
Send us your order information and explain why you would like to request a return.
03
Receive Instructions
Follow the return instructions provided by our support team if your request is eligible.
04
Prepare the Item
Package the applicable product and included materials carefully according to the instructions provided.
Response & Availability
Customer Support Throughout the Day.
Our support team handles product, order, shipping, return, payment, and general store inquiries during our customer service hours.
When contacting us about an existing order, including your order number and relevant details can help us understand your request more efficiently.
Customer Service Hours 8:00 AM –
10:00 PM Daily customer support availability
10:00 PM Daily customer support availability
Faster Assistance
Have Your Order Details Ready.
If your question relates to an existing purchase, including your order number, contact information, product details, and a clear description of the issue can help our team review your request more efficiently.
Email Support service@doreviay.com
Phone Support +86 13877653433
Service Hours 8:00 AM – 10:00 PM
Send Us a Message
How Can We Help?
Use the form to send your question directly to our support team. For order-related concerns, adding your order number and a clear description of the issue can help us review your request more efficiently.
Official Business Details
Business Information
Official company, registration, website, and customer support information for Doreviay™.
Doreviay™
Brand
Doreviay™
Legal Company Name
Orca Cosmetics Biotechnology (Shenzhen) Co., Ltd.
Legal Representative
Dong Haichen
Official Website
Customer Support Email
Customer Service Phone
Customer Service Hours
8:00 AM – 10:00 PM China Standard Time (UTC+8)
Unified Social Credit Code
91440300MAEG494GXJ
Registered Business Address
Unit 3-1, No. 5010 Pingshan Avenue, Heping Community, Pingshan Subdistrict, Pingshan District, Shenzhen City
Doreviay™ is owned and operated by Orca Cosmetics Biotechnology (Shenzhen) Co., Ltd.